We are delighted to extend an invitation for a professional opportunity within our quick fix support team, which is expanding due to internal promotions and our foray into new business domains. Our organization is proud to be ISO 27001 certified, reflecting our commitment to the highest standards of information security management.
Role Overview: The appointed individual will be responsible for providing swift and effective solutions to customer inquiries and support issues, spanning a variety of industries and technologies. This includes, but is not limited to, Public Cloud environments (Microsoft Azure and AWS), Microsoft 365, on-premise servers, and networks. As an Ofcom-registered ISP, we also offer a spectrum of connectivity solutions, including broadband, leased lines, and VoIP services, to our clientele throughout the UK.
Why Join Us?
Joining ES Systems is more than just a career move; it's an opportunity to be at the forefront of technological innovation. Our team is dedicated to exploring and implementing cutting-edge technologies that drive industry advancements and enhance our service offerings.
At ES Systems, we pride ourselves on our expertise and the quality of our work, but we also recognise that there is always room for growth and improvement. We understand that the landscape of technology is ever evolving, and with it, our knowledge must evolve too. We are committed to continuous learning and development, ensuring that we stay at the cutting edge of technological innovation.
Join us and you'll be part of a small team where you can make an impact. You will be joining a team that's making waves with projects like:
Network Infrastructure Development: We've laid the groundwork for new leisure developments, ensuring seamless connectivity and state-of-the-art facilities.
Microsoft Dynamics Implementations: Our expertise in deploying comprehensive business solutions has transformed the way companies operate and interact with their customers.
Pioneering Work with Microsoft Fabric: We're at the cutting edge, utilizing Microsoft Fabric to build robust, scalable applications that set new standards in performance and usability.
Advanced Security Solutions: Our work with tools like Azure Sentinel places us at the vanguard of cybersecurity, safeguarding our clients' digital assets against evolving threats.
A Refreshing Work Environment: Our office, in the Durham countryside, offers a retreat from the city's clamour. Here, you'll find a peaceful haven that nurtures focus and innovation, allowing you to deliver your best work.
Strong Team Connections: The beauty of our rural location does more than just please the eye; it fosters a sense of community and collaboration among our team members. You'll find yourself building strong, supportive relationships that go beyond the workplace, enhancing our collective success.
By joining ES Systems, you're not just taking a job; you're embarking on a journey to shape the future of technology while enjoying the unique benefits of our countryside location. We're a small team with big ambitions, and every member plays a pivotal role in our success. If you're ready to make a real impact and embrace change, we'd love to hear from you.
Candidate Profile: We are seeking a candidate who can manage high-priority service requests and incident management tickets with professionalism and a friendly demeanour. The candidate should be detail-oriented, capable of diagnosing faults promptly, and work collaboratively with other resolver teams to ensure timely resolution of issues.
The nature of our work demands a high level of attention to detail, self-motivation, and a keen interest in the subject matter. The role involves substantial on-the-job learning to stay current with industry developments and to innovate new solutions.
Experience Requirements: Candidates should have experience in a similar role or possess expertise in the following areas:
General IT and remote support services
Practical knowledge of Public Cloud and Microsoft solutions
Proficiency in supporting Office products, including Microsoft 365
An understanding of modern cybersecurity practices and threat management
Basic network troubleshooting skills
Position Details:
Job Type: Full-time, Permanent
Schedule: Monday to Friday 08:30 to 17:00
Work Location: On-site
We welcome applications from individuals who are passionate about contributing to our team and maintaining our high standards of customer satisfaction and service excellence.
