IT SUPPORT IN DURHAM FROM A DURHAM-BASED TEAM

YOUR LOCAL IT TEAM

WHY DURHAM BUSINESSES CHOOSE A LOCAL IT PARTNER

Durham is the county town of County Durham and the home of ES Systems, where our team has been supporting local organisations for more than 25 years. Most everyday problems, from a locked account to a printer that has stopped talking to the network, can be fixed remotely. Being close by matters when the job is bigger: planning an office move, untangling a network that has grown piece by piece, or sitting down with you to review what your IT is costing and where it is heading.

WHAT WE LOOK AFTER FOR DURHAM ORGANISATIONS

• A help desk your staff can call or email, with support available 24/7

• User and device setup, updates and device management, so new starters have what they need

• Microsoft 365, Teams, SharePoint and OneDrive set up and managed properly

• Data backups and recovery so a failed laptop or server does not mean lost work

• Network management and troubleshooting, from structured cabling to the office Wi-Fi

• A monthly IT report, so you can see what has been done and what needs attention

CITY-CENTRE OFFICES AND RURAL SITES ALIKE

County Durham combines a compact, historic city with large rural areas. Older buildings can make cabling and Wi-Fi awkward, while premises out in the county often struggle to get a decent broadband connection. We provide business connectivity including leased lines, point-to-point links and satellite services such as Starlink, so there is usually a practical option wherever you are. We also install CCTV for offices, farms and industrial sites, and support country estates with their IT and security.

SECURITY AND COMPLIANCE, CLOSE TO HOME

ES Systems is ISO 27001 certified, so we work to the same information security standard we help clients reach. We guide local organisations through Cyber Essentials and Cyber Essentials Plus, from reviewing your IT environment to handling the application and liaising with auditors. If you want to work with the UK government or simply show customers that you take their data seriously, it is a sensible place to start.

IT AND BUSINESS SYSTEMS FROM ONE LOCAL COMPANY

We are also an experienced Microsoft Dynamics 365 partner, so Durham firms can use one company for their IT and their finance and operations software. Read about our Business Central work in Durham.

CLEAR, PER-USER PRICING

Our IT Care plans are priced per user, per month and published on our IT support plans page: IT Care Starter for 1–10 users (from £49.99), IT Care Standard for 10–29 users (from £44.99) and IT Care Pro for 30+ users (from £34.99). Standard includes up to 5 hours of on-site support a month and Pro up to 10 hours of on-site support or training, which is where having us nearby really helps.

AREAS WE ALSO COVER

As well as Durham City, we support businesses throughout County Durham, including Chester-le-Street, Consett, Stanley, Spennymoor and Bishop Auckland, and up the dale in Weardale. Further afield, see our pages for Sunderland, Newcastle, Gateshead and Teesside, or browse all of our IT services.