IT SUPPORT AND RURAL CONNECTIVITY IN WEARDALE

IT SUPPORT IN WEARDALE

GETTING A RELIABLE CONNECTION IN THE DALE

Weardale is a rural dale in the west of County Durham, taking in towns and villages such as Stanhope, Wolsingham and St John's Chapel. For farms, holiday lets, workshops and small offices, the internet connection can be the weakest link in the whole IT setup.

As an Ofcom-registered ISP, we supply and support a range of business internet options, and we'll talk through which suit your premises:

• Fibre broadband (FTTP and FTTC) for fast, reliable everyday connectivity

• Leased lines: a private, fixed-capacity circuit, with 24/7 remote monitoring by our network operations team

• Backup internet that switches on automatically if your main connection fails

• Starlink satellite internet for remote or temporary sites where traditional options fall short

• Point-to-point links to connect buildings or sites

If you take card payments, run a booking system or rely on cloud software, it is worth pairing your main line with a backup connection so a single fault doesn't take you offline. Where a fixed line isn't practical, Starlink can serve as the main connection or as the backup.

Staying reachable when mobile signal is patchy

With Teams Voice, your business phone system runs inside Microsoft Teams over your internet connection, with call groups and call routing, so calls can reach staff on any connected device wherever they are working.

WI-FI AND NETWORKS ACROSS SPREAD-OUT PREMISES

Many rural businesses are spread across several buildings. We build network infrastructure where none exists, using fibre and Cat6 cabling and Wi-Fi so a farmhouse, barns, workshops and holiday accommodation can share one reliable network.

Our page for country estates explains this in more detail, including remote monitoring and CCTV for outbuildings and yards.

IT SUPPORT THAT DOESN'T DEPEND ON DISTANCE

In a rural area, how quickly you can get help matters more than where your IT provider is based. Our in-house support team is available 24/7 and supports your systems remotely, and proactive monitoring helps us spot problems before they disrupt your work.

Our IT Care plans cover user and device setup, updates, network troubleshooting, data backups and a monthly IT report. IT Care Standard (10 to 29 users) includes up to 5 hours of on-site support a month and IT Care Pro (30+ users) up to 10 hours. If you're a smaller team that needs an occasional visit, talk to us about what would work for you.

KEEPING YOUR DATA SAFE, WHEREVER YOU WORK

If you split your time between the office, the yard and home, your files need to be available everywhere and protected everywhere. We set up Microsoft 365 for email, Teams and file sharing, add backup with 24/7 data monitoring, and protect your devices with cyber security services. We're ISO 27001 certified, and we can guide you through Cyber Essentials if your customers ask for it.

OTHER AREAS WE COVER

We also support businesses in Durham, Sunderland, Gateshead, Newcastle and Teesside.