Hand day-to-day IT to a team that monitors, updates and backs up your systems, and is there when your staff need help.
TECH & IT SUPPORT FOR NEWCASTLE BUSINESSES
When email stops working, a laptop will not connect or a client asks about your cyber security, you need people who can sort it out. ES Systems provides managed IT and tech support to businesses across Newcastle upon Tyne, with support available 24/7.
We are based a short drive south of the city at Systems House near Durham, and have been supporting North East organisations since 1998.
TECH SUPPORT ON TYNESIDE
IT SUPPORT BUILT AROUND HOW NEWCASTLE TEAMS WORK NOW
Newcastle sits on the north bank of the River Tyne and is the largest city in the North East. For many businesses here, work no longer happens in one office: people split their week between the office and home, meet clients on Teams and expect their files to be there wherever they log in. Good IT support has to cover all of that, not just the computers on the desks.
WHAT A NEWCASTLE BUSINESS GETS FROM ES SYSTEMS
A help desk for your whole team: call 03333 05 05 14 or email [email protected], with support available 24/7.
Microsoft 365 managed properly, with user accounts, Teams, SharePoint and OneDrive set up so people can find and share files securely.
Laptops and desktops set up, updated and managed, whether they stay in the office or go home with your staff.
Monitoring and backups, so problems are spotted early and data can be recovered.
A monthly IT report, plus a dedicated account manager on our IT Care Standard and Pro plans.
HYBRID WORKING WITHOUT THE HEADACHES
If your team works from home part of the week, Azure Virtual Desktop gives them secure access to the same desktop and applications they use in the office. Teams Voice replaces desk phones so calls reach people wherever they are, and we help you get more from hybrid meetings on Microsoft Teams, with calendars, video and screen sharing in one place.
SECURITY FOR PROFESSIONAL AND CLIENT-FACING FIRMS
Solicitors, accountants and other professional firms hold sensitive client data and are an obvious target for phishing and ransomware. Our security plans include extended detection and response, endpoint protection, multi-factor authentication policies, device encryption and email security, and we can guide you through Cyber Essentials. ES Systems is ISO 27001 certified itself, so we follow the same standards we recommend.
ALREADY HAVE AN IT PERSON?
Not every business needs to hand over everything. We can complement an existing in-house IT team, taking on monitoring, security or a project such as a cloud migration, or act as your complete outsourced IT department.
PLANS THAT GROW WITH YOUR HEADCOUNT
Our IT Care plans are priced per user, per month, with tiers for 1–10, 10–29 and 30+ users. The larger plans add a dedicated account manager and monthly on-site hours for visits to your office. Compare them on our IT support plans page.
NEWCASTLE AND THE SURROUNDING AREA
We work with businesses in Newcastle city centre and across Tyneside, as well as just over the river in Gateshead. We also cover Durham, Sunderland, Teesside and Weardale. To talk about your office, contact us.
CYBER SECURITY
Layered protection for devices, email and user accounts against phishing, ransomware and account takeover, with Cyber Essentials guidance.
BUSINESS CONNECTIVITY
Reliable business internet and leased lines for city-centre offices, plus networks that link more than one site.
MICROSOFT 365 & CLOUD
Teams, SharePoint, OneDrive and Azure, set up so your people can work securely from the office, from home or on the move.
FREQUENTLY ASKED QUESTIONS
Do you provide tech support for businesses in Newcastle?
Yes. We provide managed IT and tech support to businesses in Newcastle upon Tyne and across Tyneside from our head office at Systems House, Fulforth Farm, Durham DH7 6TU. Most issues are handled remotely, and our IT Care Standard and Pro plans include on-site support hours each month.
How do our staff get help when something goes wrong?
Your team can call us on 03333 05 05 14 or email [email protected]. Support is available 24/7, and our office is open Monday to Friday, 8.30am to 5.00pm.
Can you support staff who split their time between home and the office?
Yes. We set up and manage Microsoft 365, Teams, SharePoint and OneDrive so people can reach their files securely wherever they work, manage and update devices wherever they are, and can provide Azure Virtual Desktop and Teams Voice for remote access and calls.
We already have an IT person. Can you work alongside them?
Yes. We can complement an existing in-house IT team, for example by taking on monitoring, security or a project such as a cloud migration, or we can act as your complete outsourced IT department.
What cyber security can you provide for a Newcastle firm?
Our security plans include extended detection and response (XDR), endpoint protection, identity and access policies including multi-factor authentication, device encryption and email security, with a minimum of 5 users. We can also guide you through Cyber Essentials certification, and ES Systems is ISO 27001 certified itself.
GET IN TOUCH
GET A QUOTE FOR YOUR NEWCASTLE OFFICE
Tell us how many people you have, how you work and what is frustrating you about your IT, and we will recommend the right plan.
Call 03333 05 05 14, email [email protected] or use the form. Our office hours are Monday to Friday, 8.30am to 5.00pm, and support is available 24/7.
Drop us a message!
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