Unlimited access to our service desk with 6-second average initial response time and clear SLA commitments for all priority levels. You always speak to someone who knows your systems.

• Unlimited help desk support access

• 6-second average initial response (measurable)

• SLA-backed resolution times by priority

• Full incident tracking & audit trail

• Named team members who know your business

End-to-end management of your Microsoft cloud environment — from user accounts and security policies to SharePoint governance and Teams optimisation.

• Microsoft 365 tenant management & governance

• User provisioning & deprovisioning

• SharePoint & OneDrive configuration

• Teams & modern workplace optimisation

• Azure cloud services management

Enterprise-grade network design, business leased lines, wireless infrastructure, and connectivity — documented, monitored, and managed proactively.

• Network design & implementation

• Business leased lines & dedicated connectivity

• Ubiquiti wireless infrastructure

• Network segmentation & PPPoE configuration

• Proactive monitoring & fault resolution

Automated device provisioning, security patching, and complete lifecycle management from procurement to secure retirement.

• Windows Autopilot zero-touch provisioning

• Microsoft Intune device management

• Automated security patching & updates

• Hardware lifecycle planning & refresh

• Secure asset retirement & data wiping

Real-time monitoring of your entire IT estate — devices, network, cloud services — identifying and resolving issues before they disrupt your operations.

• Network infrastructure monitoring (Unifi/UISP)

• Device health & performance tracking

• Microsoft 365 service health monitoring

• Security event monitoring & alerting

• Automated issue resolution where possible

Regular technology reviews and proactive recommendations ensure your IT supports business growth — not just maintains current operations.

• Monthly system health & performance reports

• Quarterly technology planning reviews

• Budget planning & investment guidance

• Technology roadmap aligned with business goals

Not an aspiration — a measured, reported metric. 6-second average initial response time, backed by our ConnectWise PSA data. You can hold us to it.

We publish our prices because we are confident in our value. No hidden fees, no surprise invoices. Fixed monthly cost so you can budget with certainty.

You get named engineers who understand your systems, your users, and your business. Not an anonymous call centre reading from a script.

Founded in 1992, headquartered in Durham. Deep roots in the North East business community. We are not going anywhere — and neither are our client relationships.

The majority of our work is invisible — monitoring, patching, optimising, preventing. You only see the reactive 20-30%. The invisible 70-80% is where the real value is.

Quarterly technology reviews, budget guidance, and roadmap planning are standard — not premium add-ons. We help you think ahead, not just respond to today.